Resume
Manhattan Associates
April 2014 - May 2026
Multinational supply chain commerce software company headquartered in Atlanta, Georgia
Senior Production Support Specialist
(promoted from Production Support Specialist)
Initially hired as a two-month contract resource to support marketing production during the company’s peak season, I quickly expanded my responsibilities by assisting graphic design, email marketing, and multimedia projects, enabling senior team members to focus on strategic initiatives. After nine months, I was promoted into a newly created Production Support Specialist role to establish and lead the company’s internal video production capabilities, reducing reliance on external agencies.
During my time with Manhattan, I spearheaded the growth of end-to-end video production processes supporting executive communications, events, customer testimonials, product marketing, training, and employee engagement initiatives. I partnered with leaders and peers across multiple departments, oversaw contractors and international vendors, managed equipment investments, and provided strategic guidance to ensure all video assets met brand, quality, and business objectives.
Business Impacts
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Transformed video production from a predominantly outsourced function into a scalable in-house capability, saving the organization approximately $1 million annually while significantly expanding enterprise-wide content production.
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Spearheaded the creation and expansion of the company's in-house video production function from a previously outsourced capability into a strategic internal resource of three full-time team members and multiple external contractors.
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Served as global subject matter expert for video production, advising leaders and peers across five regions on video production processes, best practices and future goals.
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Created high-impact content supporting executive communications, brand awareness, product marketing, customer storytelling, employee engagement, and training initiatives, helping drive stronger audience engagement across the organization.
Customer Marketing
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Crafted more than 30 customer testimonial videos that showcased product value, customer success, and brand differentiation, scripting and editing both short and long form content.
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Created and optimized video advertising assets for integrated marketing campaigns, generating an average of 50,000 impressions per campaign while increasing brand visibility and audience engagement.
Event Enhancement
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Provided rapid, real-time social media event support in the form of daily recap videos, product demos, and short-form interviews, supporting on average four large events and eight small events annually.
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Enhanced event production via pre-event hype videos, digital signage, branding promotions, presentation support, and asset compilation for on average four large events and eight small events annually.
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Transformed the company's largest annual internal and external events into virtual conferences, enabling uninterrupted event participation during COVID-19 quarantine.
Brand Integrity
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Collaborated with the Senior Creative Director to establish video branding and content creation standards, developing governance policies and style guides to strengthen brand consistency and elevate content effectiveness.
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Supported six departments and multiple internal groups within company with their internal video production needs, including pre-production consultation and hands-on editing of unfinished assets.
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Managed the delivery of vendor-created content, ensuring alignment with brand guidelines, messaging strategies, and production standards while proactively refining assets to enhance quality, consistency, and overall content effectiveness.
Education
Bachelor of Arts (BA) in Film
Minor in Screenwriting
Fairleigh Dickinson University (College at Florham)
Madison, NJ
Summa cum laude
Key Skills
Technical Skills
Video Post-Production
Video Scripting
Organization and Documentation
Brand Compliance and Quality Control
Inter-departmental Cooperation and Consultation
Adobe Premiere Pro
Adobe After Effects
YouTube
Vidyard
Microsoft Office